Ofgem Says Customer Service Must Improve

www.ofgem.co.uk

According to Ofgem, the six largest energy suppliers in all of the UK have been warned that they must improve their customer service levels and soon. The chief executive at Ofgem, Alistair Buchanan, said that poor complaint handling procedures need to be improved. He went on to say that they need to be improved before the regulator looks at the issues again in a year’s time.

Alistair Buchanan said that it is in the supplier’s best interest to ensure their services, which are offered out to tons of customers, are up to high standards. He went on to say that this is a very clear opportunity for the companies to raise the bar for themselves. This is their chance to change their customer service levels for the better and please their customers more.

Right now, among consumers’ biggest concerns were the number of times they had to contact their energy supplier to resolve billing issues or other problems related. No one likes to have problems with money, and no one wants to deal with billing issues from a company. Many say that these energy suppliers are getting slack, because all energy supplies refuse to raise the bar on their service.

Many bill payers say that they were very disappointed when promises from the call center staff to return calls turned into lies. Customers say that any other business would not be able to offer this kind of service and get away with it; however, everyone needs power so they are in a bind. This is making it hard for customers to take a stand against this bad service.

For more information visit: www.ofgem.co.uk